logo

Posts Tagged ‘service advisory’

D5000 Service Advisory Serial Number Range- Appears to Start at 3,015,209

Sunday, July 26th, 2009
D5000 Service Advisory Serial Number Ranges- Start at 3,015,209

D5000 Service Advisory Serial Number Ranges- Start at 3,015,209

I’ve done some poking around and the lowest serial number that appears to work is 3,015,209.

If you’ve got one that’s lower than this and it works, please mail me, I’d like to get a complete list.

I do not yet know the upper bound.

D5000 Service Advisory: She’s Hard to Turn On!

Sunday, July 26th, 2009

[Update]

The serial number checker is available here. There does not appear to be a specific range, or at least they’re not telling us, and since no link is apparently, I presume that if it says your body is affected, it’ll give you a link to further info an provide you with the 2 day shipping label, etc.

If you’d like to talk to them about this issue: (USA) 800-645-6678, 8am to 2am (Eastern), 7-days-a-week.

A FAQ is here.

[/Update]

D5000 Service Advisory: Shes hard to turn on!

You hit all the right buttons on her body, you perform all the right moves, you charge her up, you even tell her the things she wants to hear, “Yeah baby, I’m gonna buy you that 200mm f/2 VR you’ve wanted for so long! I’m gonna get you so hot, your SB-900 will melt!”

But, nothing seems to consistently work. Then you realize, it’s not you, it’s not your moves, it’s her- she’s got some flaw.

Nikon has put up a service advisory on the D5000 explaining that sometimes it won’t turn on even when the battery is fully charged and it won’t turn on sometimes even when the AC adapter is plugged in.

This is not good. So here’s what you need to know:

  • On July 23rd, they will have a serial # checker to let you know if your body is affected.
  • The fix requires you to send in your body, they’ll start accepting bodies on July 23rd- the website (?) will have a label generator for you to use.
  • Shipping both ways will be paid for by Nikon and will be 2-day shipping to minimize inconvenience

Check here for updates.

Kudos to Nikon for taking responsibility and working to make it easy on you to get fixed.

What’s interesting is that this must be a hardware issue since they’re requiring you to send it in, normally, you’d expect software. Also interesting that it’s only some serial numbers- this implies a design change (or manufacturing snafu?) which makes you wonder if they swapped a part or supplier in the middle of the run.